Support
Help for rewards, tasks, offers, referrals, and account issues.
Review common questions below or send a message directly to the EarnXact support team.
FAQ
Common support questions
How long does task approval take?
Approval timing depends on queue volume and review checks. Tasks that pass review are credited after approval, while flagged submissions may take longer.
Why was my reward delayed or reversed?
Rewards may be delayed or reversed if advertiser validation fails, duplicate proof is detected, or the activity does not meet the task or offer rules.
Can I use multiple accounts?
No. Multiple accounts, recycled referrals, and duplicate identities may trigger restrictions or permanent removal from the platform.
How do I contact support about withdrawals?
Use the contact form below and include the account email, withdrawal context, and any useful timing details so the team can investigate quickly.
Contact Us